How do I refund a payment?

You can quickly and automatically refund a customer with minimal effort either partially or the full amount of the payment.

To refund a payment, the payment must have a “Completed” status. To initiate a refund, access the payment details from your dashboard where you will have a button that says “Refund”. Click on “Refund” and select if it is a partial or full refund option. If partial, enter the desired amount.

When issuing a “refund” for a payment, the customer will be notified immediately and that it may take 2-5 business days for the funds to appear in their bank account.

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